Parking

Please be alert to text message scams. We do not send communications about Penalty Charge Notices via text message. If you have received one of these scam text messages, we recommend that you delete it without clicking on any links.

Please also see advice from RingGo about how to stay safe from QR code scams and fake websites and guidance from the British Parking Association about how to protect yourself from fraud.

If you have received a suspicious text message, email or letter, you can use the scam detection tool on the Get Safe Online website. 

We do not use QR codes for parking payments. You can help us to eliminate scams aimed at motorists using our parking facilities. If you see a QR code attached to a parking payment information sign in one of our car parks or on-street parking locations, you can quickly and easily report a fake QR code

We are aware that juddering may occur when viewing CCTV clips through the above link to view photo evidence. We recommend downloading/viewing the clip by clicking on the three dots at the bottom-right of the video clip.

Parking sessions in our car parks (except Stockwell Close multi-storey car park) and all on-street pay to park parking locations must be arranged through RingGo, our cashless service provider. Parking sessions can be arranged and paid for through RingGo in advance of arrival at our facilities, however, parking spaces cannot be reserved and their availability cannot be guaranteed. Any advance payment made cannot be refunded in circumstances where there is no space at the location paid for and an alternative location has to be used.